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   Vol. 24  No. 1

Monday January 6, 2025

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Lucy AA Tiger

Indy Bolina      “The Wildcat Sanctuary (TWS) is a 501c3 non-profit, no-kill rescue facility located in Sandstone, MN. TWS provides a natural sanctuary to wild cats in need and inspires change to end the captive wildlife crisis. TWS is funded solely on private donations. The Sanctuary is a home for animals, not a zoo for people and is not open to the public. Combining natural and spacious habitats with a life free of exhibition and exploitation, TWS allows all residents to live wild at heart. TWS is committed to public education about the captive wildlife crisis in order to create a world where animal sanctuaries are no longer needed.”
      We have extracted this presentation from LinkedIn, in order to introduce somebody who works hard to get results that are exceptional, without exaggeration, in a period when hyperbole has become the new normal.
     Indy Bolina is Head of Global Sales, American Airlines Cargo and we shall learn hereunder more about his mission in AA. He has been generous with information about his job and inspiring with his propositions. But, but . . . who is Lucy?
     This is how American Airlines presents the exceptional TWS outcome: “Stories like this are what make our work meaningful. We are proud to have played a role in giving this Bengal tiger a new forever home at The Wildcat Sanctuary.” The news came last October 31st and for once Halloween brought no tricks, but a real treat instead (read the full story here).
     We are lucky that, despite his hectic schedule, we managed to engage Indy Bolina in a series of questions, which he kindly and swiftly answered. The resulting conversation is both entertaining and informative.


FT:  Asking for a CV . . . How did you get into cargo?
IB:   I actually started my career with American Airlines in London in 2017, leading the People team for our European and Asia Pacific regions. In 2019, I was promoted within the People team to move to Dallas/Fort Worth and work at American’s new Headquarters in an expanded role, leading the People Resource groups for the airline in support of 55,000 team members across our Airport Operations, Cargo and International businesses.
     My role at that time really focused on leading people development and resource teams that worked in partnership with multiple organizations across the airline, including the Cargo team, to support and exceed our corporate objectives. This experience allowed me some line-of-sight into how American operated as a cargo carrier, which laid the groundwork for my eventual move to cargo in 2022. At its core, the Air Freight industry remains people orientated, and I knew I loved working with people, so the Global Sales role felt like a good fit and exciting challenge. I was right!
     We believe Indy’s is a challenging position, but if you get to organize jobs like the Wildcat Sanctuary’s you have made a point and you feel your work means much more than going to the office and getting paid for that. It is indeed a game changer, at least this is the impression we get at FT. If you read Indy’s reply here below the picture becomes crystal clear.

FT:  What drives you most . . . the joy of winning or the fear of losing?
IB:   I would say I’m certainly driven by the joy of winning more than anything else. The fear of losing often prevents us from taking action, taking calculated risks and from making decisions. It tends to swallow up confidence most often and sometimes our fear of losing is nothing less than limiting beliefs or reasons to justify a lack of action. In summary, my outlook is that the excitement of winning and the associated rewards, hugely outweigh the fear of losing.

FT:  Sure AA stood alone launching so many initiatives like first coast to coast freighters, first ULDs “Paul Bunyan Box” and more. Why should forwarders and other industry stakeholders use your offering in 2024?
IB:   Well, last fall, we announced an investment in our cold-chain network with the addition of SJU and JFK to our CEIV-certified stations, joining DFW, MIA and PHL. Having JFK and SJU join our network of CEIV-certified stations adds enhanced support across our east coast network with strategic expansion into the Latin American region. We have extensive experience in moving Life Sciences shipments, with growing infrastructure, products options and containers to choose from.
     Overall, we have a history of innovation that we are really proud of. Our product offering is one we have built with customers in mind and which we will continue to sharpen based on their changing needs and the evolving nature of each shipment journey. We are always evaluating our offers and want to ensure we are providing our customers with competitive solutions that meet their needs.

Indy Bolina AA Cargo Facility

FT:  How is business? Can you offer a recap of 2024 up to date and prospects for AA Cargo USA (and elsewhere as appropriate) during 2025? What has been and will be the main drivers at the core of AA Cargo?
IB:   2024 has been a positive year overall. We’ve had some challenges at times, some of which have been due to varying geo-political impacts, but we’ve also had some of our strongest months – both from an operational and commercial standpoint and have seen a lot of YoY improvement in these areas.
     Looking ahead, digitization remains crucial for us, and we will continue to prioritize modernization through digital enhancements into the next year and beyond. We made some important strides on third party digital platforms this year and remain focused on making it easier for customers to do business with us through varying digital channels. We are also focused on ensuring that the cargo products we offer customers are effectively meeting evolving customer needs. This includes evaluating how to provide more tailored solutions for specific types of freight and handling requirements.

Indy Bolina, Tim Paliganoff, Roger Samways, Geoffrey Arend

FT:   We met Indy with his colleagues from AA Cargo in Miami at TIACA gathering of the air cargo community in November. We asked what were some of the important points, or overall message AA Cargo offered as takeaways to the folks visiting AA Cargo in Miami?
IB:   For starters, MIA is a huge hub for us. We are happy TIACA was there. We move so much freight into and out of MIA every day, from perishables and pharmaceuticals out of Latin America, or machinery components and consumer goods coming in from Europe and headed south. My message was that MIA will always remain a critical market for us at American Airlines Cargo – and that we looked forward to closing out the peak season with strong momentum. We are proud of the year we’ve had and are eager to start off strong in 2025.
     We should also remember we are investing in our facilities. We are currently making exciting upgrades at London Heathrow (LHR) and are investing heavily in our Dallas/Fort Worth facility – such as renewing our customer-facing and employee support spaces – together with improvements at our facilities in Philadelphia (PHL) and Los Angeles (LAX).

FT:   How important is Air Cargo to American? Detail some outstanding programs and capabilities and what is in the pipeline.
IB:   Cargo is a really important part of what we do at American Airlines – and Covid really helped reinforce that. Even as times have changed post-pandemic and passengers are flying again, cargo is always a consideration in business planning at the airline level. We have great leadership interest in our Cargo business and are supported by those leaders to go after initiatives we think will drive success for our customers. Some examples of this include IT investment to continue to build off our iCargo platform enabling even more connectivity for our customers through both direct connections and also through third-party booking channels, which we will continue to focus on next year.
     We have also made significant strides in implementing automation, machine learning, and artificial intelligence (AI) to enhance efficiencies. For instance, we have implemented bot technology to automate air waybill confirmations, which can process bookings ten times faster than manual confirmation for specific criteria. Additionally, machine learning is being used to predict other operational challenges and manage capacity more effectively.
     We are also working closely with the airline’s sustainability team on green initiatives and processes given the significance of this topic across the cargo industry.
     The contemporary agenda is full, we have been ticking all the boxes and in a way, AA’s reaction to our questions even exceeded our expectations, as Mr. Bolina was eloquent in the most exclusive areas of contemporary business, e.g. the investments made in AI and machine learning. The next question came almost as a consequent of his replies.

FT:   What surprised you most during COVID or even more recently in 2024?
IB:   Covid really showed the resilience of the air cargo industry – I wasn’t yet in cargo but was at American, and our cargo team quickly became the star of the show. It was amazing to see the industry come into the limelight at a global scale, and I’m so proud of the teams that made crucial, strategic decisions to keep freight moving on our cargo-only flights during that time.
     Looking forward, I think the lessons the industry learned during COVID and in the subsequent years have paved the path for the innovation and modernization we are seeing today, with more to come in the years ahead.
     With this magic word, modernization, we come to the end of our conversation with Indy Bolina and American Airlines Cargo.
Marco Sorgetti/Geoffrey Arend

chuckles for January 6, 2024

Air India Maharajah, Air INdia plane
   
     Baby, It’s Cold Outside
     But not for these high fliers from Air India outfitted in Manish Malhotra-designed uniforms.
     Here warming this up considerably Air India people made waltzing through Manhattan look easy as the Indian airline launched services via its candy dandy brand new A350s from Newark to New Delhi January 2.
     Hold on to your hats as Tata Group-owned AI has big plans to gear up its U.S. network with new destinations and additional flights as fast as it can, adding new widebody aircraft to its rapidly expanding fleet.
     As of the latest schedule (December 2024), AI is the only Indian full-service carrier serving five cities in the United States.
     These include Chicago O’Hare (ORD), Newark (EWR), New York (JFK), San Francisco (SFO) and Washington Dulles (IAD).
     AI in 2025 is likely to launch new routes to Dallas Fort Worth (DFW), Boston Logan (BOS), Los Angeles (LAX), and Seattle (SEA).
     Currently to North America AI operates routes, connecting Delhi, Mumbai, and Bengaluru to New York-JFK, Newark, San Francisco, Chicago, Washington, Toronto, and Vancouver.
     Air India delivers 75% of the available non-stop seats between India and North America for the period that began in October 2024 to February 2025. Star Alliance partners Air Canada and United Airlines boost this share to 94%, dominating direct routes.
     What the airline is going for is a big increase from 13% market share of total India-North America traffic.
     Currently 87% of that vital market share is held by competitors selling one-stop flights through European, Middle Eastern, and East Asian hubs.
     Adding it up, the airline’s future focus on faster, most reliable direct connections between major Indian cities and North America is just the ticket for success.
     Tata, it can be said, has hit the ground and the market in high style.
     Word up, Tata is moving way beyond new destinations for both passenger and cargo as all of this early 2025 news is just a fraction of what Air India intends to be delivering of people, places and things by 2030.
     One bit of heart in all of this: Tata bringing back the high flying powerful airline that JRD Tata founded in 1932,also has reprised the most universally beloved spokesman of the airline business in the world , the Air India Maharajah.
     Stay Tuned . . .


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Snow White Ice Sculpture

     Welcome to today’s FlyingTypers, as we close the chapter on this rather extended year-end break and the beginning of 2025.
     Let’s in the spirit of the New Year party season recall a great gathering on several New Year’s Days over the years as we travel back to a once-upon-a-time at JFK International Airport in New York City.
     Beginning in 1981 on New Year’s Day at JFK International Airport, we attended one of the truly great airport annual events, when a company called Air La Carte (ALC) was the address for a festive and downright exuberant New Year’s Day Party.
Geoffrey Arend II     All the Chef’s and people responsible for the supplying most of the food
available on every international flight transiting JFK gathered and shared a tasting of their onboard offerings for an eager couple of hundred lucky attendees with their families and other invited guests.
     Amidst a forest of ice sculptures (incl. Snow White & The Seven Dwarfs pictured here) the Air La Carte kitchens presented foods of the world as a culinary offering of the first rate. How long ago was this event held? Judging by the little kid in the front of the picture here named Geoffrey II, our son who was about three. In any case Geoffrey II today is 46, if you wish to do the math.
     We also recall the ALC operation was headquartered in Building 146 near Hangar 17 and the Pan Am Jet Center at the airport.
     We originally created this story in 1981 for Great Airports Kennedy, a 200 page words and picture book, with some of the text written by Eleanor Jane Arend, the Matriarch of the Arend family.
     Today you have a hard time finding any trace of ALC or for that matter many of the airlines it served, as time relentlessly marches on.
     The inclusion here of Greg & Paul Puolos—“The Sky Deli Duo” is sweet, recalling their pioneering effort in airline catering with their Chefs Orchid sandwiches once served in an on-board shoebox with tankards of hot coffee, delivered from a ladder into the DC3s at LaGuardia Airport and later to early fliers at JFK International, but we shall get to their story in due time.
     Although much has changed since 1981, the memory of those wonderful New Year’s Day Air La Carte parties gave us pause here in 2025 to look again at the world we knew 46 years ago as we celebrate the New Year of 2025.

Eleanor Jane Arend     What was cooking at JFK Airport 44 years ago? Everything and anything you can think of. Croissants and cheesecakes, filets and flounder, salads and sandwiches, even blueberry blintzes and bagels. A hundred mouth-watering aromas assailed the traveler with a responsive nose, who might be arriving or departing JFK’s big sprawl . . . Air La Carte, for instance, was the in-flight food division of the service corporation known as ARA. Elsewhere others served but in 1981 only three airlines maintained their own commissaries at the airport, namely Pan American World Airways, United Airlines and TWA.
     Sky Chef, at that time was owned by American Airlines, supplying other airlines as well as its own. A leading Kosher food supplier was the firm of Borenstein in 1981, holding the exclusive contract for servicing EL AL Israel Airlines and also providing Kosher meals for many of the other carriers. Of course in 2025 all of that has changed, gotten bigger or disappeared altogether.
     So what’s changed? Certainly the elaborate menus common today on many of business and first-class sections and the “economy” snack trays in coach today make it seem more like a million years ago, i.e. since the first unimaginative, unadorned and often unwrapped cold sandwich was handed out at the departure gate of the early galley-less aircraft. The shoebox to hold the sandwich with maybe a piece of fruit and a cookie came later, with little additional comfort.
 Gregory and Paul Poulos    New York City can lay claim to a couple of very inventive airline catering originals. Now we get to the two brothers, Paul and Gregory Poulos, who created a minor sensation when they introduced a “deluxe” club sandwich topped with a tiny, real orchid, and packed in a see-through box. Their company called itself Chef’s Orchid and post-World War II it began over at LaGuardia and quickly mushroomed from three employees delivering sandwiches and vessels filled with Coffee and Tea to waiting DC3s. By 1948 Chefs Orchid was a very busy 300 people unit, serving most all the international airlines operating at Idlewild (now JFK) Airport. Their idea was widely copied, but not before Ogden Foods bought the Poulos company. However, the Brothers were not finished. They simply could not get the airport out of their system and opened what became the most famous air cargo eatery at JFK branded Sky Deli in Building 110. (Fifty years ago, when we began publishing Air Cargo News, now Flying Typers, the Poulos Brothers kindly allowed us to put up our first cargo area newspaper stand where we distributed thousands of copies of our Air Cargo News from start up in 1975 until Sky Deli closed during the 1990s).
     Air La Carte in 1981 was the outstanding leader at John F. Kennedy Airport in the number of accounts it supplied. The company served 55 carriers, with both domestic and foreign operators represented. ALC began as Lakewood Foods in 1953 and came to JFK in 1954 moving into a red brick two-story building known as Building 146 in 1962. Air La Carte’s unusual ratio of success was attributed, in good part, to the impact of an expert managerial stuff working with the proficient, flexible production department. Its head chef George Ritter was a European-trained professional, whose background included the invaluable experience of a period as manager in charge of all dining room operations for the United Nations.
     The airlines, it should be noted, had some hands on people back in the day turning out outstanding meals at the airport. For example, Air India and Pakistan International Airlines, both served by Air La Carte operated with in-house Indian and Pakistani chefs, whose expertise was reflected in the hot curries and vegetarian dishes offered on board as an alternative choice to the regular fare. Sabena Belgian World Airlines had a Belgian chef at its command, and there was an Italian chef for Alitalia.
Eleanor Jane Arend

     Although all of it seems so long ago and far away, the memory of those days and the wonderful ALC Party followed by the always bright early January slap-in-the-face of cold air outside of Building 146 lives on. Here also, as the sun faded and the party was over, was the never to be forgotten view of a half dozen Pan Am 747s, nose to tail corralled together outside of Hangar 17.
     Happy New Year and the best of the best to all our readers in 2025
.
GDA


If You Missed Any Of The Previous 3 Issues Of FlyingTypers
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FT121224
Vol. 23 No. 51
TIACA Built To Be More
Aviation Connect Conference
Chuckles for December 12, 2024
PTS Logistics Beats The Drum
Jack & Simon At TIACA ACF
FT122024
Vol. 23 No. 52
Flying By The Trillions
Chuckles for December 20, 2024
Buffalo Airways Everybody's Santa

FT122424Vol. 23 No. 53
A Christmas Story
Chuckles for December 31, 2024

 




Publisher-Geoffrey Arend • Managing Editor-Flossie Arend • Editor Emeritus-Richard Malkin
Senior Contributing Editor/Special Commentaries-Marco Sorgetti • Special Commentaries Editor-Bob Rogers
Special Assignments-Sabiha Arend, Emily Arend
• Film Editor-Ralph Arend

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