(L-R) Sanjiv Edward, Head of Cargo Business,
DIAL, Indana Prabhakara Rao, CEO, DIAL (in blue
shirt), and Srinivas Bommidala, Chairman Airport,
GMR Group (with black jacket) with the huge cake
celebrating DIAL’s tenth birthday post-privatization. |
May
was a merry month for Delhi International Airport Limited
(DIAL). It celebrated its tenth birthday as a private
entity and, more importantly, it did so with a bang:
it became the World No. 1 Airport (25-40 MPPA category)
in the ACI ASQ (Airports Council International’s
Airport Service Quality) for 2015 (it was its second
consecutive award).
For DIAL’s Chief Executive Officer Indana Prabhakara
Rao, (left) the award emphasized the importance of service
quality offered at the airport. When the award was announced
last year, the CEO commented, “the journey was
never easy, especially after holding the No. 2 mark
for the last three years. We can now justifiably claim
to be world’s best. Our hard work and dedication
has taken us from being one of the worst airports to
the very best airport in the world.”
Along with passengers,
cargo has also taken a leap in the Delhi airport: from
383,000 tonnes in 2005-6 (when the airport was handed
over to the GMR-led Consortium) to 726,000 tonnes in
2015-16. Said I. Prabhakara Rao, “Cargo tonnage
has almost doubled (since we took over). And today with
two operators (the Celebi-operated Celebi Delhi Cargo
Terminal Management India and the Cargo Service Center
India), capacity is huge: almost 1.2 million tons.”
Over the years, along
with the enhancements to facilitate passengers, initiatives
have been taken to boost service quality in cargo. The
CEO mentioned the launch of the mobile app for cargo.
The application has helped reduce paperwork and tracks
movement of shipments on a real time basis. In line
with the Prime Minister’s Digital India vision,
the CEO said that the “DIAL cargo app benefits
the entire air trade system where you can transact complete
business functionalities such as tracking consignment,
paying terminal charges, and issuing delivery and carting
orders, all in a paperless manner.”
Having achieved the top
rank, Delhi airport’s ambition to transform itself
into a hub remains. Of course, the first priority for
the CEO is to make the Indira Gandhi International Airport,
as it is known, a top passenger hub. Speaking about
Delhi becoming a hub, the CEO said that in 2006, the
traffic was 16.23 million while today it is 14.15 million.
To create a hub, he emphasized, “You need two
things. One is connectivity, the second is infrastructure
facility to transfer smoothly.” The infrastructure
was in place. Now, what was needed was connectivity.
Why should fliers pass through Delhi, he asked. “If
you look at the last three-four years, we are working
on connectivity. Today, long-haul flights are coming.
There are flights (from Delhi) to San Francisco... London
has six flights now. There are Sydney flights…
And the important thing is, you need a strong carrier.
Today, Air India is the only carrier, and to some extent
Jet; they are the only two carriers doing long-haul.
In addition, a hub requires Fifth and Seventh Freedom
rights. Then, people can come here, for example, from
Singapore and fly to London. We can work as a hub. We
need that as well as liberalization of routes,”
he said.
As with fliers, cargo
too has seen transshipment. “Now almost about
70,000 tonnes per year of transshipment is being done
in Delhi,” said Prabhakara Rao. “It is quite
good. And in such a location (as Delhi), which is completely
landlocked, doing transshipment is not easy,”
he said. The tonnages would have been higher had there
been easy accessibility to a port.
The CEO also mentioned
that the airport had enough cargo capacity—in
addition, the facilities too had multiplied. The perishables
unit, for example, with its arrangements for handling
pharma products and meat, was doing very well.
A cargo village has also
been planned. A release mentioned that in “its
efforts to establish Delhi Airport as the ‘The
Cargo Gateway of India,’ the operator has identified
areas for world class cargo infrastructure for both
first and second tier layers of overall air cargo supply
chain.” While the cargo terminal operators and
airlines form the first tier of stakeholders, freight
forwarders and 3PL players formed the second tier in
the overall air cargo supply chain, the release said.
DIAL has planned to set
up the cargo village forming the second tier layer in
line with international practices. The village would
facilitate air cargo trade and offer freight forwarders
with on-airport warehousing and office facilities. It
would also bring about an efficient transfer to and
from the cargo terminals with faster processing efficiency.
For the time being, however, with capacity lying unutilized
at the terminals, the air cargo village plan has been
held back.
A move, however, that has gained huge popularity among
cargo circles is the outcome of the partnership forged
between GMR and Concor quite some time ago. This has
seen the beginning of bonded trucking services from
the Inland Container Depot at the industrial city of
Kanpur to Delhi Airport. The transit time between Kanpur
and Delhi is around 12 hours. Pradeep Panicker, (right)
Chief Commercial Officer-Aero, DIAL, said that the launch
of such a facility was another move to meet the growing
demand of the cargo industry emerging out of the Tier-II
cities. It would not just cut down on the cost and time
involved in shipping, but would also reduce the multiple
handling of the air cargo.
Yet another success that
DIAL officials mentioned—in this time of celebrations—was
the agreement between Delhi Airport and Amsterdam Airport
Schiphol to collaborate and promote an air cargo trade
lane between the two airports. The Memorandum of Understanding
(MoU) that was signed seeks to promote business, product
development, knowledge sharing, training, performance
benchmarking, and regulatory agency cooperation. Also,
the agreement would enhance Delhi and India’s
logistic capabilities at the global level.
Tirthankar
Ghosh
|