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   Vol. 13 No. 65   Tuesday July 29, 2014

 

UAL 777

Jan Krems is on fire and is easily the most enthusiastic cargo ambassador and top executive we have met in awhile!
 He’s clearly enjoying his work and welcomes with open arms any challenge thrown his way, such as having put together and aligned the processes of the airlines after the consolidation, before he took on the responsibilities of his current post as top cargo executive in the Americas.
  Jan talks about combining airline cargo operations and animatedly illustrates how the cross-trained sales force can expertly identify the best customer solution and aircraft availability on a case-by-case basis.

Jan Krems

Picks Up His Sword For United Cargo

     By now, almost everyone knows that Jan Krems has assumed command as President of United Airlines Cargo.
     But what you just read was written about Jan in FlyingTypers in May 2011, after Mr. Krems had completed combining the global businesses of Air France, KLM, and Martinair Cargo!
     That job accomplished, Jan moved from Chicago to Atlanta to take responsibility of the Americas portion, which accounted for about half ($400 million) of AF/KL/MP combined annual cargo throughout.
     Now sitting in a top cargo chair back in Chicago, it can be said that what goes around comes around.
     But in the case of Jan Krems, the big question here is whether lightening will strike twice.
     Needless to say, United Airlines is eager to jump start its cargo business and has placed faith and hope in Jan, loading him with a huge responsibility for a turnaround result.
     Born in the Netherlands, Jan Krems joined United after a 27-year career at KLM Cargo.
     While with KLM, Mr. Krems served in a number of leadership positions, including Vice President Asia and Vice President Europe, Africa, and the Middle East prior to the integration assignment.
     In his first interview as President of United Cargo, Jan Krems makes it clear that the business of air cargo at the Chicago-based airline giant (which reported blockbuster 2Q profits just last week) is about to change dramatically.

First Impressions

     We want to know what Jan’s first impressions are after a couple of weeks at United Cargo and what he would like the air cargo industry and shippers to know about United Cargo.
     Jan’s response is very plainspoken and to the point:
     “Everyone at United Cargo acknowledges the difficulties that began about a year ago – with the introduction of a new technology system, a number of warehouse transitions, and the lingering complexities of bringing two carriers together.
     “We don’t claim that every issue is 100% solved, but we can say that we have made tremendous progress and we’re getting better every day. Our performance metrics, volume increases and positive customer feedback back up that statement very strongly."


Quality Is Job One

     “Our initial focus is to continue to upgrade the quality of our base product.
     "I spoke to many customers after I accepted my new role at United Cargo, and their message was clear: the key to maintaining positive momentum is executing the basics and ensuring we keep our commitments to the customer.
     “There are no shortcuts or tricks.
     "In today’s challenging market there’s only one way to succeed – you have to be better than your competitors.
     "To make that happen, each member of the team must commit to excellence in whatever part they play in the process.
     "This includes our Sales and Airport Operations teams, our GSAs and vendor service partners, and everyone who supports the business at headquarters and around the world.
     "Each person has an equally important role to play in delivering superior service to our customers.”


United Cargo Will Listen

     “There is no escaping the reality that business conditions in air cargo are very challenging.
     “Excess capacity in many markets has produced a difficult yield environment, and I don’t foresee these conditions changing soon.
     “This just highlights the importance of ensuring the excellence of our base product as the foundation of creating customer preference.
     “Our most important task is to listen closely to our customers to ensure we understand how United Cargo can deliver the maximum value to them and their customers.
     With confidence in our base product as a cornerstone, we have solid growth potential in our suite of added-value products: TempControl, EXP, QuickPak, etc.
     A stable base, our added-value products and durable customer preference are the best way to lessen the impact of economic downturns and negative cycles on our business.”


Promises Kept

     Talking the future to someone who just arrived, brings an easy smile to Jan Krems who says:
     “I always say every airline has two kinds of resources: there are planes, and there are people.
     “Planes you can buy, but finding and keeping the right kind of people is more difficult.
     “I believe we have the right people at United Cargo, so it’s our job as leaders to provide vision and motivation.
     “The strongest motivation is a clear and attainable goal that involves everyone and benefits everyone.
     “We’re focused on keeping our promises, not only to our customers but to each other. This means committing to what our team believes it can deliver, then providing the team the tools and training that will enable their success."


Targeting Being Best

     “We want to be the best in the industry, and the only way to get there is one step at a time.
     “Every time we listen to a customer and meet their needs, every time we deliver a shipment flawlessly as committed, every time we implement a co-worker’s idea for a better process – we take another step towards our goal.
     “One month, six months and one year from now I expect United Cargo to be getting closer and closer to the goal.”


Ready To Ride

      “I was very pleasantly surprised by the attitude of all the United Cargo team members.
     “They are focused, they are driven, and their attitude is very enthusiastic.
     “Everyone I’ve spoken to shares my belief that United Cargo is a “volcano” ready to erupt in a very positive way.
     “Of course, we need to align our priorities, place our focus where it belongs, take the initiative to improve quality and “go the extra mile” whenever necessary.
     “But everyone at United Cargo believes we can make it happen.”
Geoffrey/Flossie

 

EMO Trans Global Aerospace Logistics

     July is running down but things are ramping up as EMO Trans Customized Global Logistics brings a new product to market. “Global Aviation/Aerospace” debuted July 28 with a promise to engage in new thinking and greater customer service levels, breathing new life into a market that the nearly 50-year-old company thinks can use a bit of fresh air.
     “We are taking our personal, hands-on approach to a 24-hour, 365-days-a-year operation, for both routine and AOG spares shipments for the aerospace industry,” said EMO Chief Executive Officer Jo Frigger.
     “Our market research has highlighted a market need for a visible, reliable, and cost effective suite of service products for this segment,” he said.
     “But we do not just jump into anything here, as EMO has been developing and operating Aerospace services across the broad Australasia market for nearly a decade now,” Jo Frigger said.
     “What changes is EMO Trans’ natural expansion to an already very successful regional business segment; we feel can expand from our experience and impact on a global market platform.”


Nigel Flinn     Nigel Flinn, based in Australia, heads EMO Trans Global Aerospace. Nigel declares that he is “capably assisted by teams in control towers in the U.S. and Europe.”
     FlyingTypers spoke to Nigel Flinn in an exclusive interview:
     “The EMO Trans Aerospace service was created to meet the specialized needs of the aviation industry.
     “Whether that is fixed wing or rotary aircraft requirement, our specially trained and dedicated aerospace logistics specialists are available around the clock to offer solutions tailored to any and all specific needs.
     “With over 350 network locations worldwide serving 120 countries, EMO Trans Aerospace capabilities have expanded to include virtually every aspect of Aerospace Logistics.
     “Our offering includes Global AOG service; on-board courier (hand carry); routine, critical, & expedited spare parts logistics; repair & returns management system; global aircraft engine movement logistics; extensive airline business partnerships; full/part aviation charter services, and more.
     “EMO Trans is a corporate member of a number of Aerospace industry bodies, such as the National Association of the Aviation & Aerospace Industry Body,” Nigel Flinn said.
More Info., Email: nigel@EMOtrans.com.au
Geoffrey



MH17 Tragedy Hits Home

Alex Ploeg     We were very saddened to learn that Alex Ploeg, Secretary General of Ornamental Fish International and frequent ATA conference speaker, was one of the victims of the MH17 tragedy.
     Mr. Ploeg, his wife Edith, and their son Robert were on their way to a holiday in Asia when the tragedy occurred.
     Our condolences, thoughts, and prayers are with their daughters Mirjam and Sandra, and their family and friends.
     “Alex was, without a doubt, one of the world's leading experts on this industry,” his friend and colleague, Lisa Schoppa, president of Spot Travel, told FlyingTypers.
     “He was a kind and sharing man who always advanced his knowledge on how to transport these animals safely,” she said.
     Alex was decent and kind, and we can only share our heartfelt wishes for the devastated family affected by this terrible tragedy.
     Tributes to Alex and Edith are being shared on OFI's site.
     They will be greatly missed.
Geoffrey


Eid Family Time

   Family Time . . . Our best wishes go out to all the folks celebrating EID al-Fitr 2014. Here, an Egyptian family rides their motorbike on the first day of the Muslim holiday, in Cairo, Egypt, Monday, July 28, 2014.
   Monday marked the beginning of the three-day Eid holiday, which caps the Muslim fasting month of Ramadan.
   Muslims usually start the day with dawn prayers and cemetery visits to pay their respects, with families visiting each other and children receiving presents of new clothes, toys, shoes, and haircuts.


Chuckles For July 28, 2014

If You Missed Any Of The Previous 3 Issues Of FlyingTypers
Access complete issue by clicking on issue icon or
Access specific articles by clicking on article title

FT071714
Vol. 13 No. 62
Farnborough Favorites
China Rising Bucks IATA Reporting
Chuckles For July 17, 2014
Air New Zealand Innovates
Air Shows & Summertime
FT072214
Vol. 13 No. 63
Can Malaysia Air Survive?
Instagram Sky Filters View Aloft
Innovation Starts At Home
Chuckles For July 22, 2014
Times What?

Publisher-Geoffrey Arend • Managing Editor-Flossie Arend • Associate Publisher/European Bureau Chief-Ted Braun
Film Editor-Ralph Arend • Special Assignments-Sabiha Arend, Emily Arend • Advertising Sales-Judy Miller

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