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Geoffrey Arend Air CArgo News Thought Leader
   Vol. 13 No. 61    Tuesday July 15, 2014

 

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Going Postal With USPS

In case you missed it because you were watching World Cup soccer, hanging with the kids at the pool, or attempting to keep your business or job afloat, last Friday July 11, 2014, was an important date—it marked five years since the United States Postal Service (USPS) International Air Mail Deregulation was first enacted.
     But as far as we can tell, neither USPS nor the airlines seem to have celebrated the anniversary.
Now that five years have passed, the question becomes whether anyone is happy with the change.
     We suppose it started out okay.
     Five years ago in 2009, the U.S. government implemented legislation (that was the result of a coordinated effort between U.S. airlines and the Postal Service) to eliminate the U.S. DOT's rate-setting authority, allowing USPS to negotiate contracts with U.S. and foreign flag air carriers for its international mail transportation rates and services.


USPS Wanted A New Deal

      Back in 2006, USPS published a white paper pointing to the U.S. DOT’s regulation of air transportation rates, noting that the requirement for Postal Service to use U.S.-flag carriers “prevented the Postal Service from receiving best service at the best price.”
     Under the regulated system, the Postal Service complained that, “allocating mail between participating carriers rather than negotiating the terms and conditions of service” allowed for “little incentive for the parties to find mutually beneficial efficiencies.
     “One result was that containerization and streamlined handling techniques common in air cargo were generally not used for international air mail,” USPS insisted.
     USPS often and loudly complained that carriers did not always meet service standards.
     USPS also said that rates set by the DOT were much higher than those it would pay in a competitive market.
     In December 2008 USPS received the U.S. government green light for legislation allowing the Postal Service to seek other business partners, meaning other airlines and even foreign flag carriers, to move international mail and five years ago on July 11, 2009 was the start of the first deregulated contract.
     So, what is the result?


USPS Wants A Do Over

     Today sources say USPS seems to be acting as if the deregulation result may have been the deal from hell—for one thing, it has not included enough cost savings.
     “USPS behaves in a manner consistent with someone who got what they asked for, but are now unhappy with it,” a source told FlyingTypers.
     For example, we were recently informed by a source that “in a Los Angeles meeting, USPS spent some portion of that get together expressing concern about U.S. flag carrier domination of the air mail business, even under the deregulation law.”
     Most people in the airline business, whether domestic or foreign, are absolutely unwilling to take on USPS publicly—hence our myriad unnamed sources. The voices are many, but they remain in the shadows out of fear.
     To be fair, we contacted USPS to comment on our story, but the agency did not reply.


So What’s Happening?


Old Air Mail Stamp     To paraphrase Winston Churchill’s famous speech in Fulton, Missouri:
     “Today an iron curtain has fallen over the USPS and its air mail dealings with its traditional partners in the airline business.”
     But unfortunately, the least helpful thing in the current situation is a loss of transparency.
     “Prior to Deregulation, there was a lot more transparency at USPS,” FT was told by a source.
     “Now, five years later, a veil exists when dealing with USPS.”
     How did that happen, you ask?
     If you’re wondering how that happened, another source close to the situation had this to offer:
     “The view amongst some in the business is that USPS is stretching the deregulation limits to find cost savings.
     “That could mean that while USPS top management preaches one way of doing business, abiding by the new deregulated environment—which includes the proviso to award mail contracts to U.S. flags by preference to capacity and rates and other criteria—USPS executives down the line may be cutting other deals.”
     Another source stated flatly:
     “The USPS is taking liberties with the assignment of mail and has removed the transparency we used to have.
     “Maybe,” it was suggested, “USPS is not measuring its deregulation results against the DOT regulated rates, which show significant cost improvement.
     “USPS may be looking at freight rates and thinking that their deregulated mail rates are still too high.”
     We have learned that when the U.S. flags were negotiating the deregulated international airmail law more than half a decade ago, the carriers indicated to USPS that if the agency wanted freight rates they could provide them, but USPS would have to act like a forwarder in the negotiations.
     So USPS needed to make some simple commitment to volumes, one-on-one negotiations, and basically all the drivers that allow line carriers to put a freight forwarder deal together.
     Well, guess what?
     Five years ago USPS rejected that arrangement out of hand.
     So now in 2014, operating with the government mandate ratified with the U.S. flags, USPS has decided that they do not like the deal.


USPS Loses 24/7
     
     Obviously the 800-pound gorilla in all of this is that USPS as a business is a colossal money loser and has been in a sea of red ink for 19 of the past 21 consecutive quarters.
     The U.S. Postal Service ended the first quarter of the 2014 fiscal year (Oct. 1, 2013 – Dec. 31, 2013) with a net loss of $354 million.
     That loss follows USPS reporting a loss of $5 billion last year.
     It has gotten so bad that an incredible $5 billion loss in 2013 was ballyhooed as some kind of good news as compared to a loss in 2012 of an almost surreal 15.6 billion.
     So where does all of this leave the airlines?
     U.S. flags grew up relying on business from USPS and have by and large over the years done a pretty good job evolving and building global business for the agency.
     But now carriers find themselves cut adrift, as the USPS flails about, cutting deals that no one is willing to talk about—or can prove—whilst campaigning U.S. lawmakers for further deregulation legislation that would allow the agency to ride roughshod over its U.S. flag partners.
     Today the USPS business environment encourages participation and that means even more airlines carrying the mail as a way to reduce USPS cost.
     But the sad truth underneath all of this is that dealing with a USPS in the throes of much bigger problems has become art of the unusual in what was once business as usual.
     U.S. legislators need to quit the Band-Aid approach and stop rolling over to even more USPS airmail demands. In addition, some level focus needs to be applied about where the problems of the US Postal Service really reside.
     All of this complaining about rates between the USPS and the airlines sounds a bit off key to us.
     The hard-fought battle to deliver value for money is a high priority for all the air carriers we have come into contact with lately.
Geoffrey

 

Calogi’s Patrick Murray, “The IT Sage of Dubai,” talks with great enthusiasm and hope about innovation and building fast-growing Calogi.

     Murray, who serves as head of Calogi, is no stranger to IT, having been involved with various systems, from British Airways to IATA to Mercator.
     As we learned during a recent conversation, Calogi continues to offer an innovative program that empowers customers with a collaborative approach to IT.
     Calogi puts much stock into the simple art of listening, and most often responds in the affirmative to any request.
     However, magic bullets are in short supply. Innovation and uncanny desire are matched by the ability to look far ahead down the road, and to grow despite tough market conditions.
     “We are ahead of our targets,” Patrick insists, “but challenges remain in selling the benefits of technology.”


April Showered

     “There was large volume growth in transactions in April and May versus last year; this, despite the runway upgrade project at our home in Dubai.
     “Our message volumes increased significantly, suggesting many in the industry are becoming aware that doing business online is easier than using telephone, fax, or email.”


Need Broader Relationships

     “The industry runs on relationships and I am not proposing this should stop; however, meetings and personal contact should focus on broader collaboration, and leveraging products and services rather than on individual rate negotiations and bookings.
     “We have upgraded our e-CSD feature and made additional enhancements to our airline product, allowing an airline user to view what is on hand in the warehouse, produce a load plan, and share the same with the Ground Handling Agents (GHAs).
     “Smaller airlines/GHAs can also use this feature to generate an electronic/paper manifest and send status (FSU) messages.”


Upgrading Heathrow

      “We continue to work with the industry at Heathrow to implement the e-CSD and reduce the bottlenecks caused by GHAs having to check the paper CSD against the department for trade database upon truck arrival.
     “The e-CSD, sent in advance, allows the checks to be done prior to the delivery and reduces the time taken for acceptance.”

Other Initiatives

     “We are also looking at ways we can work with the industry to accelerate the e-AWB adoption.
     “More needs to be done in terms of education programs; many still cling to paper because they are worried this is the only guaranteed means of getting the shipment cleared at the destination.”


Taking Stock

     “Another issue is that manual pre-printed stock, which can only be printed or typed, are still being distributed in some countries.
     “It would be good to see a shift to distributing air-waybill-stock numbers only.
     “In the short term, moving to an A4 air waybill will help, while reducing the costs of heavy-duty printers and expensive neutral stock.”


Keeping Company With Industry Firsts

     “Much of what we do is a first for the industry.
     “For example, our ad-hoc air waybill release feature enables each airline/GSA to do business with over 600 forwarders in Dubai without the need for the traditional stock release and associated payment delays and credit risks.
     “The airline makes a pool of air waybill stock available to the community and each forwarder has the option to assign an air waybill from that pool to a particular job.
     “Upon execution of the air waybill, the monies are deducted from the forwarders Calogi c-Trade (credit) account with a guaranteed payment to the relevant airline every month.
     “The airline charges a fee (currently set at 50 percent of the local AWB fee) for this type of flexible release, which is a source of income that did not exist prior to the Calogi implementation.”


Loyalty Can Be Rewarding

     “Our loyalty program continues to grow.
     “The Calogi loyalty solution allows any seller of services on the portal to run his own flexible loyalty scheme with any buyers on the portal.
     “By running their own loyalty program, Calogi subscribers are able to solidify existing relationships, initiate new relationships, and convert one-time customers into repeat business.
     “We have already had several large airlines running their own programs.”


e-Window On The World

     “Our branded version of the Calogi website is proving popular, particularly with GSAs.
     “Users logging on are directed to the GSA’s branded version of Calogi, where they are only able to access the products and services offered by that specific company; still, they benefit from the extensive range of functionality the portal offers.”
Geoffrey


Chuckles For July 15, 2014

Dascher Looking East

German logistics group Dachser is looking east in a bid to grow its air freight business.
Edoardo Podesta   The drive to boost Dachser’s air freight business by expanding the network has seen the company develop increased focus on Asia, with both organic expansion and acquisitions on the agenda. But air has always been a core part of the business, according to Edoardo Podestá, managing director, Air & Sea Logistics Asia Pacific for Dachser Far East Ltd.
   “Airfreight has always been one of our strengths and as a company we have a long standing history in this exciting business,” he told FlyingTypers.
   “From the early days when Dachser was the first forwarder to open an airfreight office at Munich Airport in 1951, until today where we are amidst the TOP 20 ranking airfreight forwarders, according to IATA.
   “Our latest moves in Asia were comprised of the opening of PT Dachser in Indonesia in November 2013 and taking 100 percent ownership of our former joint venture in Korea, effective Jan 1st 2014.
   “This has been the latest addition to an ever growing list of established Dachser locations in the Asia Pacific region that already includes China, Hong Kong, Taiwan, Vietnam, India, Thailand, Bangladesh, Singapore, and Malaysia.
   “We have now set our eyes on other markets in Asia and we will continue our network expansion much like we did in the previous years.”
   Podestá admits, however, that Asian markets can be quite daunting, with competition fierce across all sectors and markets, and implications both for airlines and their forwarder customers.
   “The struggle of all airlines for market share is strong and it’s putting a strain on all airlines as far as the level of freight rates is concerned,” he said.
   “We are fighting the decline by offering better and more intelligent solutions to our customers whenever we see the possibility to do so.
   “Plain airport-to-airport businesses have become extremely competitive.
   “We believe this will change, but as of now it is a reality that we, and any other stakeholder in the airfreight industry, has to deal with.
   “Still, due to strategic alliances with our airline partners, solid BSA programs, value added offerings, and the right strategies, we are continuing sustainable growth in our airfreight business.”
   Acccording to Podestá, Dachser managed to expand its air freight business last year despite the strong competition and weak rates.
   “A highlight for us and ultimately our customers was certainly that 2013 was the first full year for us as a global partner of Lufthansa Cargo,” he explained.
   “A market leader in its segment, Lufthansa limits its global partnership program to a very small and exclusive group of members. “This puts Dachser in the front row of globally leading freight forwarders.
   “Above all however it allows us to offer premium airfreight forwarding services to our customers paired with attractive conditions and solutions.”
   Podestá is one of life’s optimists, and he anticipates that air freight markets are due to see improvement in the months ahead.
   “We believe that the downward spiral of airfreight rates, predominantly from Asia to Europe, has come to an end and there are pointers that we can anticipate increasing prices in the foreseeable future,” he said. “This will allow the entire industry to breathe and go back to focusing on service quality and service advancements, rather than the cut-throat competition that was dominating much of the market in recent years.
   “This mid-term will also translate into benefits for shippers and consignees.
   “Besides that, we also see continuous growth in the Intra-Asia airfreight market and we are excited to be in the fortunate position to participate in this trend through our network in Asia and the solid customer base we have built over the years in the region.”
   He said other markets including South America were harder to predict and remained somewhat “volatile and prone to sudden changes,” although he also expects an overall upward trend in the future. But he expects the company’s investment in technology to offer a cutting competitive edge on European outbound lanes.
   “Especially on the Europe outbound side, we have in the recent past invested heavily in screening and X-ray equipment in various locations in Europe in order to respond to the EU regulations EC300/EU185 stipulating more stringent security and screening measures for the European airfreight industry,” he said.
   “This was of course done to have a positive impact on our customers’ businesses.
   “The avoidance of screening bottle necks at major gateways in Europe has just been one of the positive effects we aimed for and eventually realized through these investments.”
SkyKing


 


Flying Video At CNS
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Peter O'Neill & Anne Marie MacCarthy

Peter O'Neill, Director Cargo Aer LIngus & Anne Marie MacCarthy, Global Sales Manager
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Irish Eyes Bigger U.S. Service . . . Here Anne Marie & Peter tell all about it.

Malaysian 370 Positioned

Inmarsat Headquarters

    The headquarters of British satellite telecommunications company, Inmarsat in Old Street pictured on July 13, 2014. The company has received much attention after the disappearance of Malaysian Airlines flight MH370.     Based on satellite data analysis, engineers at Inmarsat established that the flight's last position was in the middle of the Indian Ocean.



Eiffel Tower Yesterday, July 14, France celebrated a national holiday in commemoration of the storming of the Bastille prison, which took place in 1789 and marked the beginning of the French Revolution.
What English speakers call Bastille Day the French call le 14 juillet or la Fête Nationale. Bonne fête, we say!

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