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    Vol. 13 No. 27                      THE AIR CARGO NEWS THOUGHT LEADER                              Monday March 24, 2014

Lufthansa Cargo Ad

 

Emirates SkyCargo Readies Biggest Move

(Los Angeles) Although the May 1, 2014, deadline for Emirates SkyCargo to move from combined freighter & belly operations at DXB to freighters only at nearby Dubai World Central (DWC) is rapidly approaching, Nabil Sultan, Emirates SkyCargo Divisional Senior Vice President, is here to tell you that long before the hour strikes for the operational split, cargo will be testing the new secure link between the gateways to make sure everything is sorted.
      Allied Transport a well-known company in UAE and the Gulf Cooperation Council landed a five-year contract to perform beyond expectations, and it is a lead pipe cinch that Mr. Sultan will expect (and get) absolute delivery across this vital link.

Nabil Sultan

Taking Nothing For Granted

      “We are taking nothing for granted,” he said two weeks ago, speaking from a relaxed, late afternoon terrace in Los Angeles whilst visiting IATA Cargo Week.
      “The challenge we have is welcoming so much business, but that situation animates us and keeps everything sharply in focus.
      “The new DWC Emirates Cargo Freighter Terminal is scheduled to be ready by the end of this month (March), so then we will take it over and commence testing everything, including live flights and truck runs between the airports.
      “It’s a huge move for us and we are determined to make it work.
      “SkyCargo is a burgeoning air cargo enterprise with systems able to handle every type of cargo, so we have quickly expanded, gaining needed ground handling space at DXB beyond our Mega Cargo Terminal.
      "We’ve moved left to some former dnata operational space and right back,” Nabil smiles, “into the big old cargo shed, adjacent to the mega terminal that had served us so well in the past.
      “The good thing about big buildings on airport,” Nabil says,” is that they can be updated and brought back into service.
      “I guess we were lucky the place wasn’t torn down, but when you work as hard as our SkyCargo team does, you also make our own luck.
      “Last summer we just had so much cargo that demand threatened to be overwhelming.
      “But we had a ‘back to the future’ safety valve to release the pressure as our trusty former cargo facility with updates quickly came to our rescue.”
      “Now with DWC about to open, adding a 700,000 ton capability to our annual throughput, SkyCargo can continue to work toward planning where in the world we want to be and even pick up the pace of moving ahead without any immediate pressure,” Nabil said.
      Speaking of DWC, cargo transferring by truck in a two-way stream via a secure road between two airports might add ground time to the process. This is met with a reality today that, due to the amount of activity at DXB, just moving cargo trains from freighter parking spots on the north side of the airport around the inner roadways between aircraft and cargo terminals can actually take longer than the overland link between DXB & DWC.
      “Our freighter fleet today already accounts for 35 percent of Emirates SkyCargo’s revenue.
      “Looking at the bigger picture, the new DWC operation creates a seamless ability between two points, enhancing capabilities and allowing us to grow our business via better interconnectivity between the Jebel Ali port, DWC, and Dubai International Airport.
      “The new Emirates SkyCargo facility at DWC contains our state-of-the-art technology, with a fully automated material handling system as elsewhere. But at DWC we are taking things further adding, among other capabilities, one of the world’s first automated Unit Load Device systems capable of moving half a dozen ULDs simultaneously.
      “DWC features 46 truck docks and 80 truck parking spaces, in addition to 12 aircraft stands directly in front of the terminal that will be more than able to handle our freighter fleet of 12 aircraft,” Nabil declared.


Confidence Moving Ahead

      There is a quiet yet determined air of confidence about Nabil Sultan.
      As the first Emirati to operate a major world air cargo airline business you might expect some uncertainty, maybe even some nerves to surface during a 45-minute Q&A.
      But this very smart man who is friendly, engaging, and quick to smile and praise sincere effort, is also as cool as a cucumber when it comes to bringing forward his thoughts when talking about the future, his plan, and his people.
      Today Nabil Sultan is heading up the number one international combination air cargo enterprise in the world.
      If he is overwhelmed or in awe of anything these days, we definitely couldn’t see it.
      Going from about 1.2 million-tons capability at DXB by adding an additional 700,00 ton facility at DWC in one fell swoop is no walk in the park, either.
      But the lingering thought after we spoke is that Nabil is into this thing head, heart, and hands, and boots on the ground.
      It is not hard to imagine Nabil Sultan out there amongst closely watched trucks as the evolution of what will be the new normal for all EK freighter traffic in and out of UAE is less than 45 days away.
      He speaks like an old hand at this business when he says:
      “We will find a way.” And in that simple statement, he says it all.
      Nabil mentioned that he sees Emirates newly launched Boston services as a definite plus for both shippers in Northeastern USA and Eastern Canada moving goods closer and faster to market in both directions.
      “In addition to New York we have been offering our Chicago services serving shippers across this region.
      “But our Boston service opens up 15 tons daily of belly hold cargo space for lobsters, electronics, medical equipment, pharmaceuticals, machine parts, leather products, and consumer goods.”
      We wonder if Canada will soon open up for Emirates flights now that tensions seemed to have cooled, and Nabil smiles.
      “It’s rather mind boggling when you consider how many countries have relaxed their protectionist policies, realizing that open trade offers such immediate and long term benefit all around.
      “India is a good example of success building upon success after allowing more fights and even cross airline ownerships.
      “Canada and Dubai are trading partners and travellers can only benefit from an engaged airline environment, and we continue to look forward to the opportunities that will follow our commencing air services.
      “I am confidant things will change because that is what is happening nearly everywhere else in the world.
      “We are building a great world network that includes the proper mix of business with the result that our yields are among the best in the sky.
      “It is not an easy task, but we are very good at what we do because we leverage the finest people, products, and information available.
      “When we are looking at a new market and we don’t have enough information, we go out ourselves and carefully research where we want to fly and what equipment will fit.
      “For instance, sidestepping operating the incorrect aircraft from Dubai to London is knowledge gained through careful research and that is a time consuming, expensive business, quite apart from the seat of the pants approach of just throwing some airplanes into the sky,” Nabil Sultan said.
      “Our financial results prove our methodology as Emirates Group is consistently profitable.”

Why Air Cargo?

      “It’s a challenging business.
      “During my first seven months at the helm of SkyCargo there have been some things that needed my immediate attention, including the continuance of a functioning hub that actually works as masses of cargo came calling in Dubai.
      “To me the efficiency of our hub and its ability to deal with expanding business has been job one.
      “In hindsight the move to DWC is also a blessing, as we are able to move capacity from DXB at an important time, giving us a bit of room to grow our belly capacity.
      “Flying the largest fleet of 777s in the world is also being able to offer lift via Dubai on passenger aircraft that rival some pure freighters of past years, so we are grateful for the ability to continue to grow our belly business at DXB,” Nabil Sultan said.
Geoffrey/Flossie


Emirates SkyCargo Ad

 

Jim Bellinder United Cargo
     If you didn’t know Jim Bellinder, Vice President, United Cargo Sales, was indeed a sales guy, just put him in the middle of the presentations at any event and watch the room come alive as he gets up and speaks his piece.
     Jim is engaging to be sure, but his real strength is the human contact he makes with the audience, whether it’s a small group at an airport sales club or (most recently) as a principal speaker at EMO Trans’ Annual General Meeting this week in Puerto Rico.
     Jim is out delivering a message of positive reinforcement for the entire United Airlines Cargo product.
     In that effort he leverages more than 22 years of air cargo experience gained at Continental Airlines, but immediately assures the cargo audience that this job of a lifetime is testing all his skill and expertise as he brings across a message of partnership to the global air cargo shipping audience.
     “United Cargo’s new attitude and customer approach highlights the importance of being a responsible, trusted business partner.
     “We want to forge long-term, highly collaborative, strategic relationships with partners—negotiating the partnership rather than the deal.
     “These sustainable, long-term business partnerships are the most effective way to unlock and create long-term value for United Cargo . . . and our customers.”

     The theme of all of this, in a word, is ‘We.’
     It turns out, ‘We’ as a proposition in aviation actually dates back to the dawn of flight.
     After Charles Lindbergh flew from Roosevelt Field in New York to Le
Bourget Airport in Paris—the first solo flight across the Atlantic—he toured America plugging a book he wrote about his epoch solo journey titled –you guessed it—We.
     So if what is old is new again, United Cargo as a founding legacy airline of the United States of America takes the “We” approach into the larger picture of top-to-bottom, total service philosophy, and a route map of how its cargo business will be conducted today and into the future.
     “Our customer approach is not rocket science,” Mr. Bellinder confides.
     “But like everything else it takes discipline and dedication to be humble, have customer empathy, be appreciative, and never take our customers for granted.
     “People like to do business with folks that they like and trust.
     “It is also about priorities.
     “We need to always be concerned and fair to our customer first and then to the company.
     “United Cargo today is engaged as never before and willing to do whatever it takes.
     “These are the words we live by.”
     Jim Bellinder is responsible for all aspects of United Cargo's sales activity around the globe.
     He joined Continental Airlines in 1986 as a Cargo General Sales Agent in Chicago.
     From that point he rose to Area Sales Manager, International Sales Manager, Regional Sales Manager, and Regional Sales Director before becoming Continental Cargo's Director of Cargo Sales -– Americas.
     Following the United-Continental merger, Jim became Director of Cargo Sales – Americas for United Cargo.
     “I’m very excited to speak to the EMO Trans team at their 13th Annual Global Network Meeting,” Jim said.
      “At United Cargo, we’ve written and said a lot lately about our new attitude toward our business, how we’re putting our customers’ needs first, and about developing responsible business partner relationships.
      “We know this sounds great, but we know it’s easier said than done.
     “So I’m grateful for the opportunity to provide details about how we’re planning to accomplish this, to answer questions, and to reinforce our commitment to making this happen.
      “The idea behind United Cargo’s new ‘Shipping-Friendly’ ad campaign dovetails very nicely with our new customer approach.
     “When you consider the qualities of a friend, you think about someone who will listen to you, someone you can discuss issues and ideas with openly and honestly, and someone who cares about what you care about.
     “These are the qualities the United Cargo team is bringing to all our customer interactions.
     “Of course, I had more to say than just ideas and attitudes.
     “There are a number of changes and enhancements which will improve our quality and make us a more ‘responsible’ partner.
     “There’s the creation of Cargo as a separate Division within United—that’s giving us greater control over cargo-focused station resources.
     “There’s the expansion of our TempControl network—45 locations currently with 10 more planned this year.
     “On the service side, we’ve launched our new ‘Control Tower’ to give our TempControl customers quicker and more convenient access to a greater range of shipment data.
     “Still, I want our team to be focused on the new attitude that underlies everything we’re doing.
     “A key to this thinking is: if the deal isn’t right for our partner, it’s not right for United Cargo.
     “And as we change our perspective on our customers, we hope they’ll change their attitude about us.
     “We want to be the carrier they think of first when they have a new idea they want to explore, or when they want to try to do something in a new and different way.”
     ‘We’ keep ’em flying.
Geoffrey/Flossie

 

Saudia Cargo Ad

 

Lufthansa Cargo Loading

AchimMartinka      FlyingTypers spoke with Achim Martinka, Vice President Lufthansa Cargo The Americas regarding current developments in the Americas, which he oversees from the Atlanta head office.
      “We are satisfied with the start into this year, which was clearly better than in 2013. But it is still too early to say that the entire year will be good; some customers are still skeptical. We'll see; for the time being we are moderately optimistic.
      “We have planned for a stable network and flight-schedule, no big changes but smaller adjustments, such as a new flight from EWR to VIE. Our latest freighter stations GDL and LIM are doing well, so everything is on track.
      “The new B777F has had very good feedback from the market and from the teams operating it. We're happy to have it in our mix of aircraft.”
Uwe Glanz      Regarding team updates, Achim went on to say, “We have a new regional manager for the West coast and middle-America (Mexico), Uwe Glunz (right). He was our country manager for Korea before and held many other positions in FRA, LOS, and DFW before that. Veli Polat, his predecessor, has taken over India and the surrounding countries. I'm very confident that Uwe and his team will continue the good work that Veli initiated.
      “Customer activities included recognition of Lufthansa Cargo by Expeditors with the 'Supplier of the Year' award on a global level; this is a big honor for us and represents a great appreciation for our teams. I was with Alison Ricker, Head of Global Account Management and Dr. Andreas Otto, Lufthansa Cargo Executive Board Member Product & Sales, to receive the award from Peter Rose and his successor, Jeff Musser in SEA.
      “Coming up, we will be participating in Intermodal in SAO, which has developed nicely and where we have a joint booth with our Swiss colleagues, and of course at the CNS conference in San Antonio, early May.”
      As far as process evolution and enhancements go, Achim said, “efforts for the year continue with introducing the e-AWB in different stations and getting more and more customers on board. It's good to see that many important market-players are joining us.
     "Internally, we are looking forward to introducing our new IT-system this year, iCap from IBS. It will lead us from the ‘stone age Mosaik system’ to the new millennium (finally) and is a key factor for us to stay successful and competitive in the coming years. It will be a huge effort, sometimes challenging, but certainly also rewarding in the end.”
Ted Braun

 


JFK Expo Ad
UnitedCargo Sidebar Ad

 

EMO Group San Juan

Why are these people smiling?
     Many who fled the 20s temperatures of Northeastern USA have found themselves suddenly luxuriating in 80-degree weather, as soft trade winds promise days and nights of business-laced enchantment.
     It’s little wonder that many from this group of EMO Trans’ worldwide representatives and their guests booked a few more days to enjoy the view from the terrace, as the winter that won’t quit transforms into an endless summer, just like magic.

Jo Frigger     “We’re in San Juan with 150 delegates representing 50 countries, as EMO Trans continues the close cooperation of our expanded global network.
     “Our Supply Chain Management System, improved tools for our sales teams, the growing IT structure with more EDI capabilities along with our central purchasing program for air and ocean freight, and the continued close cooperation amongst all the individuals across our global network are building blocks crucial to our growth.
     “EMO Trans knows first and always that this is a people business.”
                                                                                                         -Jo Frigger President & CEO EMO Trans

EMO Trans Latin American Panel

L to R— Julio Fernandez, EMO Trans Sales Manager-LATAM/Caribbean; Rolando E. Alvarez V, President UPCARGO, Inc.; Miguel Guardado, Director Administrative-SERCOGUA Group; Julio Avila, Commercial Director SERCOGUA Group and Orlando Yanez, Director General/CEO SYNCRO LOGISTICS.

Jenni Frigger-Latham     Rousing meeting snapshots as EMO Trans Global Network continued in San Juan last week.
     EMO Trans likes to say it is flexible and quicker to find solutions along the supply chain in order to bring speed and value to its customers, but it also shows it listens to its own people, who asked for a deeper look into the rest of Puerto Rico. Delegates discovered a thoughtful addition to the day’s activities with a night trip to “Old San Juan.”
     Jenni Frigger-Latham, EMO Vice President Sales & Marketing, provided a different look, asking an all-Latin American (LATAM) panel some interesting and revealing questions about doing business across the region.
     Jenni introduced Julio Fernandez, Sales Manager LATAM/Caribbean from the EMO family who spoke of the business and vibrations that reflect the land of wonder and opportunity that is Latin America.
     The thinking was more than coincidental to the beauty surrounding the conference in Puerto Rico.
     EMO signals clearly that it is determined to grow its business by expanding and engaging multi-modal markets in the southern climes.
     It was an impressive session, featuring crisp, thoughtful dialogue about some fairly smart stuff.
     EMO currently serves eight countries in Central and South America.
     Here are some sample comments from the presentations and videos with Marco Rohrer, President EMO Trans USA and Orlando Yanez in reaction to the sessions.


     In his remarks before the delegates, Mr. Rolando Alvarez of UPCARGO, Inc. Panama noted that improvements in the Panama Canal offer new opportunities ahead.
     Julio Avila of SERCOGUA Group, a company that represents six markets, from which EMO Trans operates in Central America, spoke of his company’s experience moving garments during the past 15 years.
     “All the countries are different in terms of regulations and demands so we believe that right partners are everything,” Mr. Avila said.
     Orlando Yanez of SYNCRO LOGISTICS, based in the Dominican Republic, noted the opening of free trade with Europe and USA as “common throughout the region.”
     “But better understanding and complete information is key as we endeavor to keep those lines of communication open and clear,” Mr. Yanez said.
     “Business in the Dominican Republic is changing for the better, as container movements that used to be stuck in port for unacceptable waiting times have sped up considerably.”
     Enrique Fajardo Parra of giant Almaviva spoke of the booming economy of Colombia as one of the great turnarounds.
     “Our free trade agreements are in place and growing as business in our four major ports and six major international airports is booming.
     Almaviva has its hands in several kinds of business, including banking, ocean shipping, and you name it, Enrique boasts. It is the largest operator with a bonded warehouse in the country.
     As to how the business strategy works with the partners, Enrique was emphatic:
     “There is something different going on here.
     “EMO Trans dovetails nicely with our efforts to be open and professional,” Enrique Fajardo Parra said.
     Mr. Yanez of SYNCRO added:
     “A key element in our continued success and building block to our growth across the region—where we are known for a variety of smaller but revenue positive accounts that require hands-on, high level service— is answering all inquiries promptly and paying on time.”
     Julio Avila: “Our strategy is to build good partnerships.
     “EMO brings together people who want to work together,” Mr. Avila said.
     As the session ended a question came from the audience; EMO CEO Joachim Frigger asked for the possible advantages of holding a meeting in Latin America amongst various stakeholders and partners of EMO.
     We were struck by Mr. Frigger’s question.
     First, he put together a large and dynamic meeting based on networking and cooperation, and then is immediately moved by the encounter to take things further. Reaction amongst the LATAM panelists was universally positive, so stay tuned for further developments.
Geoffrey/Flossie


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JFK Cargo Day March 27

     Once more, the Annual Air Cargo Association Air Cargo Expo at JFK International Airport comes to New York City on Thursday March 27, and surprise! Brandon Fried is not the guest speaker.
     But that is probably because the Airforwarders Association (AFA) where the always-interesting Brandon serves as president will be conducting its annual event a few days later in Orlando, Florida.
     Willie Mercado, the top Aer Lingus Cargo executive in the U.S.A., reports that the “guest speaker will be Des Vertannes, (left) IATA Head of Cargo. The event involves a grand luncheon at Russo’s On The Bay in nearby Howard Beach.
     Mr. Vertannes, hot off of hosting the IATA annual love fest, the World Cargo Symposium in Los Angeles, March 10-13, will no doubt have some stirring news from his own illustrious event to share with the JFK faithful.
     We like JFK Air Cargo Day as it brings out the best of what has always made the airport great—the people who lead the air cargo business serving the greatest city in the world.
     No silly awards and self-congratulating clutter to get in the way, either.
     There are discussions, meetings, networking, some display booths, a nice luncheon, and the Des floor show—that’s it.
     From 0900 until 1500 March 27, JFK is the place to be.
     “I am more involved than ever,” said John Ryan (right), Hawaiian Air Cargo, who was recently elected to the JFK ACA Board of Directors.
     “Change is afoot in air cargo from the much-discussed modal shift, to the need to accelerate development of e-freight, and also upcoming security deadlines, including ACC3.
     “The organized gateway groups from Singapore to Colombo to JFK and Frankfurt take on increasing importance as communication and harmonizing air cargo have never been more important,” Mr. Ryan emphasized.
     A quick look at the makeup of the JFK Cargo Association underscores what John says.
     People like John and the aforementioned Willie Mercado as well as Joseph Badamo (current JFK ACA President) Rudy Auslander, Mike Bednarz, Dolores Hoffman, and others are people that for years have put themselves out for the common good, at times irrespective of their own priorities, to support airport cargo business.
          For more about the 2014 edition of the JFK Cargo Expo, including opportunities to display and sponsor, click here.
     Not to be missed.
Geoffrey

 

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