#INTHEAIREVERYWHERE
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#INTHEAIREVERYWHERE |
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| Vol. 14 No. 47 | Monday
June 8, 2015 |
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| Voice Of The
Air Shipper
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 Here are some thoughts from Markus Aerne of Schneider Freight USA, a privately held, 150-year-old Swiss logistics company headquartered in Basel, with offices in America in Valley Stream, New York, near JFK International Airport . . .  There
is no proactive tracking, not with the airlines, not with UPS, not with
FedEx. You can look it up online and only see: 'shipment left warehouse or truck station' and is ‘in transit.’ True useful information with the integrators (and also airlines) is only wishful thinking. The airlines have a unique opportunity, I think, to leap ahead of the integrators based on the strength and development of their IT on the passenger side if applied to air cargo. I had a shipment recently going to a show. There were casters on the shipment. A major domestic carrier accepted the shipment, no problem, for next morning delivery in Los Angeles. When the consignee did not receive the shipment, we were informed shipment could not fly as tendered because the casters would scratch their ‘new aircraft.’ So I went over to the airport with a screw driver and removed the casters, and the shipment flew. What the airlines don’t understand is that the customers/shippers have changed.  Today’s
customer wants to know if there is an app that [they] can load up on [their]
phone to follow [their] shipment through its transportation chain. |
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