IBS
IT Lucky 13
The
number 13 may be unlucky for some but for IBS Software Services, one of
the leading IT solution providers to the global travel, transportation
and logistics industry, it means success. IBS recorded 2010 as the most
successful year in its 13-year history in terms of software implementation
at various customer sites. The company is, perhaps, the only company which
has developed IT solutions across all functional areas of the air transportation
industry—airline passenger services, airline cargo, and airline
& airport operations —offering the widest range of products
by any single vendor. Its customers include some of the world’s
best airlines, busiest airports, leading cruise lines, top oil and gas
companies, travel distributors & hotel groups. The calendar year witnessed
55 successful ‘go-lives’ of IBS solutions all around the world
– equivalent to over one per week throughout the year.
According to V K Mathews, Chairman &
CEO IBS Group, “Our solutions manage mission critical operations
where the margin for error is nil. Implementing such systems call for
a high degree of precision and skill; and successfully doing so in such
large numbers is indeed a remarkable achievement. For IBS, it demonstrates
several things... our ability to scale up, the confidence of the industry
in us as a trusted partner, fulfilling our promise to deliver outstanding
value and service. Beyond everything, it shows the commitment and dedication
of our staff.”
Perhaps, its biggest success story is iCargo,
the new generation air cargo management solution suite that was co-developed
with five major carriers. In the Japanese market, traditionally dominated
by local players, iCargo has emerged as the market leader. In 2010, All
Nippon Airways (ANA), Japan’s largest domestic airline, moved over
to the iCargo platform to manage its entire cargo movement including all
international commercial cargo operations. This implementation was the
first localized version of iCargo in production with all communication
and documentation in both Japanese and English.
IBS had a hat-trick of iCargo implementations
in the first week of October with three iconic customers in three different
continents successfully cutover on three successive days. One of these,
at TIACT (Tokyo International Air Cargo Terminal, Haneda) saw the launch
of iCargo JTO. This multimillion dollar investment has been carried out
by IBS to cater to the unique needs of cargo ground handling in Japan.
In addition to cargo, the year saw 14 airlines switching over to IBS’
solutions for managing passenger reservations, loyalty program management,
airline staff travel, crew management, MRO and fleet scheduling.
The latest to move over to IBS’ iCargo
was South African Airways (SAA). The migration was a logical step for
SAA, as a member of the Core Group of Influencers, involved with the evolution
of the product since its formative stages. According to IBS, as a result
of the two phase transition, iCargo has started to be used across the
SAA network of 48 stations including 39 international locations.
Speaking about iCargo, Akshay Shrivastava,
Sr. Vice President and Global Head of Cargo Line of Business, IBS, pointed
out that “iCargo has captured the imagination of the air cargo community
and in just a few years it has become the market leader among next generation
cargo management solutions. Our outstanding track record of delivering
value to our customers, as well as the professionalism and commitment
of our people has made us a trusted transformation partner among some
of the iconic names in the industry.”
In addition, IBS successfully closed 11
implementations in the non-airline space during the calendar year 2010.
The largest of these was an Energy Monitoring System for a Dubai-based
conglomerate and the first phase of a reservation system at MSC Cruises,
one of the world’s leading leisure cruise companies. IBS’
iDemand Gateway – an advanced distribution connectivity and reservation
delivery platform – was adopted by leading names in the hospitality
industry. During the period, IBS also completed successful implementation
of iLogistics, its up-stream logistics solution suite at three operating
companies of one of the world’s largest oil & gas companies.
Tirthankar Ghosh |